Manager Operations

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team   Operations Manager (Remote)  Full time, United Kingdom, Czech Republic, Poland, Netherlands, Switzerland If you are located in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.   In this role, you are responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management, and budgetary and cost management for a team of Travel Consultants.    As an Operations Manager, you will  • Review operations performance reports and provide direction to improve the performance of the operations against goals  • Serve as the primary liaison between the Account Manager and the operational staff  • Assist team efforts to move market share to BCD Travel preferred suppliers  • Provide team feedback, coaching and development through regular meetings, annual performance reviews and coaching  • Oversee and assist the team members in balancing priorities and managing their workload  • Hire new employees    About you • Extensive experience in the corporate travel management industry  • Sabre GDS skills required  • Prior budget and cost management experience  • Impeccable customer service and interpersonal skills  • Excellent verbal and written communication skills in English   What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.   About us BCD Travel helps companies travel smart